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Terms and Conditions

Explore! Learn! Create! is the trading name of Hansel and Gretel Traditional Toys Limited registered at 70 Little Sutton Road, Sutton Coldfield, West Midlands, B75 6PS

Sizes and Colours
We make every effort to provide accurate descriptions and pictures of the products we sell. All sizes are approximate and are reproduced from manufacturer’s descriptions. They are intended as a guide only. Colours on your screen may vary slightly from actual toys.

Prices
Prices include VAT at 15% where applicable; we reserve the right to change prices from time to time without prior notice.

Payment Methods
Your payment will be securely processed by Pay Pal.

You can also pay by cash or card at the shop if you choose to collect your order in person.
You can also pay by credit card over the phone. Please call us at the shop on 01543 26 30 40 during our opening hours:
Monday to Saturday 9:30 to 17:00 and on Sundays 11:00 to 16:00.
We will always notify you when your order has been shipped.

Order Information

Please note that all orders are fulfilled subject to stock availability. Please note that we run an actual toy shop in Lichfield, Staffordshire and during busy times we may run out of some popular items. We make every effort to update the stock information on the website. We will notify you if the item you ordered is out of stock.

How to place an order
You can place an order via our secure website or by phone or even by mail.

To place an order by phone please call us at the shop on 01543 26 30 40 during our opening hours:
Monday to Saturday 9:30 to 17:00 and on Sundays 11:00 to 16:00.

How to use a promotion code
Add products to your basket in the usual manner. When you ready to proceed to the Checkout enter your Promotion Code in the Promotion Code box situated directly underneath your Shopping Basket. The relevant amount will be deducted from your total.

How to change or cancel an order
If you wish to change or cancel an order please contact us at your earliest opportunity by phone 01543 26 30 40 - during the opening hours - or by email outside the opening hours.
Our opening hours are 9:30 to 17:00 Monday to Saturday and on Sundays 11:00 to 16:00.
Out of hours please email us on sales@explorelearncreate.co.uk. Please have the order number and date the order was placed to hand if you are calling and include it in your email. We will do our best to change or cancel your order unless the order has already been shipped to you.
If your order has already been shipped or products have already been delivered, then you will need to follow our returns procedure.

Delivery Information

We aim to despatch all orders received before 9 am Monday to Friday on the same day (subject to stock availability) except during very busy periods. Orders placed after 9 am on a Friday or over the weekend will be despatched on the following Monday. We have several delivery options, depending upon the destination and the urgency of your order.

Standard Delivery Mainland UK - £4.99
Aims to reach you within 3 to 5 working days of your order. Smaller items are despatched by Royal Mail 1st Class Recorded Delivery.
Orders containing bulky items and/or items of high value may be sent by courier & will need signing for.

Express Delivery Next Day Mainland UK - £12.99
For next day Express Delivery, orders must be placed before 9 am Monday to Friday and will be delivered on the next working day(subject to stock availability). For next day delivery on orders placed during the weekend or after 9 am on Friday, items will be delivered on the following Tuesday. Please note that a signature will be required upon receipt.

Please note that deliveries to the Scottish Highlands and Islands are not covered by the above delivery charges and options. The charges for deliveries to Scottish Highlands and Islands will depend on the size and weight of the item/s and will usually take slightly longer than UK Mainland deliveries, and Express Next Day Delivery cannot be guaranteed next day. Please contact us for delivery charges if you want your order to be delivered to such an address.

Deliveries to multiple addresses
If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.

What if I'm not in when you deliver?
Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

Returns, Exchanges and Refunds Information
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within a reasonable time (usually 10 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.


Please send items you wish to return to:
Explore! Learn! Create!
26 Market Street
Lichfield
Staffordshire
WS13 6LH

Please ensure that you complete and enclose our Returns Form. We also recommend that you obtain Proof of Posting from the Post Office or send your returns by recorded delivery, because we would be unable to issue an exchange or refund for items lost in the post.


How long will it take to receive a refund from returned products?
The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it has been received and inspected by us.
The payments and refunds are handled by Pay Pal. We will always notify you when we make the refund. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

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